Frequently Asked Questions

Roundhouse sits on six acres with 63 units across 10 buildings. On-site amenities include a heated indoor pool, a year-round heated hot tub, a fitness center, a game room with billiards and ping pong, an indoor basketball court, a racquetball court, an outdoor bocce court, horseshoes, cornhole, a giant outdoor chess set, two playgrounds, multiple fire pits, and BBQ grills.

Most units have a full kitchen with cookware (some include a kitchenette), a private patio or balcony, individual heating and air conditioning, a flatscreen TV with Roku, and free Wi-Fi. The Lodge has a stone fireplace common area. On-site laundry (4 washers, 4 dryers) is available around the clock.

Facility improvements are wrapping up through the end of May 2026. See the construction question below for details.

Yes, amenities are open year-round, though hours may vary by season. The indoor pool and hot tub are heated and run year-round.

Pool hours vary depending on the season. Current hours are posted at the Recreation Center and shared at check-in.

Yes, amenities may occasionally close for maintenance as needed. We post advance notice at the Recreation Center whenever possible.

Yes, amenities are shared between short-term guests and long-term residents. Everyone on property has full access.

The "& Spa" in our name refers to our large heated hot tub, which runs year-round and is included with every stay. We do not currently operate traditional spa services like massage, facials, or treatments on property.

Yes. The indoor pool is heated and open year-round. The hot tub is heated too.

Yes. The fitness center has cardio equipment (treadmills and ellipticals) under vaulted beam ceilings. Fitness room hours align with the pool and other amenity hours rather than running 24 hours. Guests must be 16 or older to use it.

Most short-term units come with a full kitchen (stovetop, oven, full-size fridge, microwave, coffee maker, cookware, and dishes); some units have a kitchenette instead. Every unit has a private patio or balcony, a flatscreen TV with Roku for streaming, individual heating and air conditioning, and free Wi-Fi. Linens, towels, and basic toiletries are provided. Access to all resort amenities is included with your stay.

Layouts and furnishings may vary by unit, but every unit is equipped with the same essential items.

Layouts and furnishings may vary by unit, but all units are equipped with the same essential items so the experience is consistent room to room.

Yes. Linens, towels, and basic kitchen essentials are provided in every short-term unit.

Most units have full kitchens. Some units include a kitchenette instead. The unit description on the booking page lists what comes with each floor plan.

Yes. All units include flatscreen TVs with Roku, so you can sign into your own streaming accounts (Netflix, Hulu, Disney+, YouTube, etc.) during your stay.

Yes. Every unit has both heating and air conditioning. At 7,200 feet, heating gets the heavier workload most of the year and AC is mainly used on warm summer days.

Yes. Each unit has individual temperature control, so you can set the climate to your preference.

No. Units do not include fireplaces. The Lodge has a stone fireplace common area open to all guests and residents.

Yes. Complimentary Wi-Fi is included in every unit. See the Wi-Fi speed question under Operations & Services for current speeds.

Yes. Facility improvements are underway and expected to wrap by the end of May 2026. Any work happens on weekdays between 8 AM and 5 PM. Guest-facing amenities remain open, and we do our best to keep noise away from occupied buildings.

Pets are not permitted for short-term stays. For long-term residents, pets may be approved with applicable fees and restrictions. Long-term tenants can bring house-trained pets under 50 lbs, with a one-time $500 non-refundable cleaning fee at move-in plus $25 per month per pet.

Service animals are always welcome at no fee. Please mention service animals at the time of booking.

Yes. Restrictions apply for long-term residents (including a 50 lb weight cap). Please contact the office at (928) 332-3474 for the full breed and weight policy.

Yes. Approved pets for long-term residents require a one-time $500 non-refundable cleaning fee at move-in plus $25 per month per pet.

There are no designated pet areas on property, and pets are not permitted inside the Recreation Center.

Yes. The property has two playgrounds, a family lounge, a giant outdoor chess set, cornhole, horseshoes, a bocce court, fire pits, and BBQ grills. The game room has billiards and ping pong. The indoor pool is heated and open year-round. Many families have been coming here across multiple generations.

Outside the resort, families have easy access to the White Mountain Nature Center, Fort Apache Historic Park, hiking on the Railroad Grade Trail, fishing at more than 20 lakes within 45 minutes, and Sunrise Ski Area in winter.

We regularly host group stays across multiple units and have outdoor gathering areas that work for informal events (fire pits, BBQ patio, bocce court, lodge common area). A dedicated indoor event space at our Depot building is under evaluation. For group block inquiries, family reunions, or corporate retreats, call (928) 332-3474.

Check-in is 3:00 PM. Check-out is 11:00 AM, Arizona time. Early check-in and late check-out are subject to availability. Ask the front desk when you arrive or message us ahead of your stay.

Cancel 30 or more days before check-in for a 50 percent refund of the nightly rate including fees. Within 30 days of check-in, or for early departures after arrival, the full rate is charged. If you're booking months ahead, travel insurance is worth it.

Minimum stays vary by unit and season. Off-season stays are typically 2 to 3 nights. Major holidays and peak summer or ski weeks carry longer minimums. Exact minimums show at checkout when you pick your dates.

Rates change by unit type, season, and booking window. The most accurate pricing is on our short-term booking page at roundhouseresortandspa.com/short-term. For direct booking questions or multi-unit pricing, call (928) 332-3474.

Seasonal packages are in development, including Ski & Stay, Fishing Retreat, and Family Mountain Getaway. Bookable packages are listed on the short-term booking page as they go live. For details on a package not yet shown online, call (928) 332-3474.

Additional fees such as a resort fee, cleaning fee, and applicable taxes will be added to your reservation at checkout.

No. The resort fee is not included in the advertised nightly rate and will be added at checkout.

Yes. An incidental hold may be placed on the credit or debit card provided at check-in.

We accept credit and debit cards only. Cash is not accepted.

Yes. We offer discounted rates for extended stays based on length of stay, availability, and season. Call the front desk at (928) 332-3474 for a quote.

Refunds are not provided for early departure. Guests are responsible for the full reservation amount once the stay begins.

Leases are flexible. Standard term options are 3, 6, 12, and 24 months. To schedule a tour or apply, visit the long-term page or call (928) 332-3474.

All long-term units are fully furnished, with beds, a couch, a dining set, a TV with Roku, and a stocked kitchen. Every unit includes a private patio or balcony, individual heating and AC, free Wi-Fi, and full access to every resort amenity at no additional cost.

Utilities are billed separately to the tenant. See the utilities question below.

Yes. All long-term units are fully furnished.

No. Utilities are billed separately to the tenant.

Yes. Renter's insurance is required with a minimum coverage of $100,000.

Applicants must complete an application and screening process and provide proof of income (approximately 3x the monthly rent). Upon approval, a security deposit and move-in costs are required before the lease starts.

Yes. Transitioning from a short-term stay to a long-term lease is possible based on availability and completion of the application and screening process. Talk to the front desk before your short-term stay ends so we can start the application.

Security deposits typically range from 1 to 1.5 times one month of rent, depending on unit type and lease length. Contact the leasing office for a specific quote.

Availability changes week to week. Some floor plans are open immediately; popular layouts may carry a 1 to 3 month waitlist during peak seasons. Call (928) 332-3474 to check live openings and add your name to the priority list.

Yes. Long-term residents sign a standard Arizona residential lease and receive a real physical mailing address at the resort. You can use it for mail delivery, employment and tax records, voter registration, and other documentation that requires a permanent address. The lease is a binding agreement under Arizona residential landlord-tenant law.

You have access to more than 200 miles of trails for hiking and mountain biking, including the 21-mile Railroad Grade Trail built on the old Apache Railway rail bed. Within a 30 to 60 minute drive there is Sunrise Ski Area, 20-plus fishing lakes and streams (trout, bass, and trophy walleye), golf at Pinetop Lakes Golf & Country Club, horseback riding at Pinetop Lakes Stables, and scenic drives to the Mogollon Rim.

The Things to Do page has specific trails, lakes, and recommended day trips.

About 35 minutes by car. Sunrise Park Resort is Arizona's largest ski area, with 65 runs across three mountains, a tubing hill, and a ski school for kids and adults. In winter it is the main reason many guests book a mountain stay.

Show Low Regional Airport (SOW) is about 13 miles and a 20 minute drive from the resort, with limited regional service. Most guests fly into Phoenix Sky Harbor International Airport (PHX), which is about 189 miles and a 3.5 hour drive south.

The resort sits at 7,200 feet in Arizona's White Mountains. If you are coming from a lower elevation (Phoenix, for example, is around 1,100 feet), you may feel mild effects on the first day, like shortness of breath on stairs or a light headache. Most guests adjust within 24 hours.

Drink a lot of water and ease up on alcohol the first evening. Eating normal meals helps your body adjust. If you are hiking high-elevation trails, take it slower than you would at home.

Yes. Grocery stores and restaurants are a short drive from the property in Pinetop-Lakeside and Show Low. We also keep vending machines with select essentials on-site for quick grabs.

Most attractions are within a 30 to 45 minute drive, depending on your destination. See the Things to Do page for specific drive times to lakes, trails, and Sunrise Ski Area.

Yes. Cell service is available on property, though signal strength may vary by carrier. Wi-Fi calling is a reliable backup since free Wi-Fi is included in every unit.

Yes. We have a contracted snow removal service to maintain safe conditions throughout the winter season.

Yes. Free Wi-Fi is included in every short-term booking and long-term lease. Fiber internet is being installed across the property in May 2026, which will bump speeds up substantially. For current speed at your unit, call the front desk at (928) 332-3474.

No. We do not provide housekeeping during your stay. Your suite is entirely yours for the length of your booking. For extended stays, on-site washers and dryers are available so you can wash sheets, towels, and clothes whenever you need to. Laundry supplies are sold from on-site vending machines.

Yes. On-site laundry is open 24 hours a day and has 4 washers and 4 dryers. Pricing is $2.75 per wash and $2.75 per dry. Laundry supplies are available from on-site vending machines. Select long-term floor plans also include in-unit washer and dryer hookups.

EV charging is currently being evaluated, with a target completion date of June 30, 2026 (pending federal tax credit deadline alignment). For the latest status and expected availability, call (928) 332-3474.

Yes. Our front office is located inside the Recreation Center. Stop in when you arrive and we'll get you set up.

Yes. We offer after-hours check-in and will provide your door code prior to arrival, so you can head straight to your unit even if the office is closed.

You will receive a secure door code for entry. The code is good for the length of your stay.

Please call our office at (928) 369-4848 and we'll get you a code right away.

Yes. Additional towels and supplies may be requested at the front desk and are provided based on availability and length of stay.

Yes. Additional or unscheduled cleanings may incur a fee. Ask the front desk for current pricing before booking the service.

Yes. Parking is free for all guests and long-term residents.

Each unit includes one assigned parking space. Additional spaces are first come, first served.

Oversized vehicles or trailers may be accommodated with prior approval, based on availability. Call the front desk before you arrive so we can confirm space.

Yes. Snow-season parking guidelines will be provided during your stay or upon request, so plows can clear the lot safely.

Quiet hours are observed daily from 10:00 PM to 8:00 AM, Arizona time.

Smoking is not permitted inside any units. A designated outdoor smoking area is available on property.

Guests are responsible for any damage caused during their stay. Charges may apply depending on the extent of the damage. If something breaks or gets damaged, let the front desk know right away so we can sort it out together.

Weather conditions are outside our control. Guests are encouraged to plan accordingly and consider travel insurance, especially in winter when mountain weather can shift quickly.

Our team will work with the local utility provider to restore service as quickly as possible. Power outages are outside our control.

No. We do not currently offer backup internet or generator service.