Frequently Asked Questions

Roundhouse sits on six acres with 63 units across 10 buildings. On-site amenities include a heated indoor pool, a year-round heated hot tub, a fitness center, a game room with billiards and ping pong, an indoor basketball court, a racquetball court, an outdoor bocce court, horseshoes, cornhole, a giant outdoor chess set, two playgrounds, multiple fire pits, and BBQ grills.

Most units have a full kitchen with cookware (some include a kitchenette), a private patio or balcony, individual heating and air conditioning, a flatscreen TV with Roku, and free Wi-Fi. The Lodge has a stone fireplace common area. On-site laundry (4 washers, 4 dryers) is available around the clock.

Facility improvements are wrapping up through the end of May 2026. See the construction question below for details.

Yes, amenities are open year-round, though hours may vary by season. The indoor pool and hot tub are heated and run year-round.

Pool hours vary depending on the season. Current hours are posted at the Recreation Center and shared at move-in.

Yes, amenities may occasionally close for maintenance as needed. We post advance notice at the Recreation Center whenever possible.

Yes. Every resident has full access to every on-site amenity at no additional cost. The pool, hot tub, fitness center, game room, cornhole, basketball court. All built into your lease.

The "& Spa" in our name refers to our large heated hot tub, which runs year-round and is included for every resident. We do not currently operate traditional spa services like massage, facials, or treatments on property.

Yes. The indoor pool is heated and open year-round. The hot tub is heated too.

Yes. The fitness center has cardio equipment (treadmills and ellipticals) under vaulted beam ceilings. Fitness room hours align with the pool and other amenity hours rather than running 24 hours. Residents must be 16 or older to use it.

Every furnished unit comes move-in ready: real bed(s), couch, dining table, dressers, and a fully stocked kitchen with cookware, dishes, glassware, and small appliances. Every unit has a private patio or balcony, a flatscreen TV with Roku for streaming, individual heating and air conditioning, and free Wi-Fi.

Layouts and furnishings vary by floor plan, but every unit is equipped with the same essentials so it feels consistent across the property.

Layouts and furnishings vary by floor plan, but all units are equipped with the same essential items so the experience is consistent unit to unit.

Most units have full kitchens. Some studios include a kitchenette instead. The floor plan page lists what comes with each layout.

Yes. All units include flatscreen TVs with Roku, so you can sign into your own streaming accounts (Netflix, Hulu, Disney+, YouTube, etc.).

Yes. Every unit has both heating and air conditioning. At 7,200 feet, heating gets the heavier workload most of the year and AC is mainly used on warm summer days.

Yes. Each unit has individual temperature control, so you can set the climate to your preference.

No. Units do not include fireplaces. The Lodge has a stone fireplace common area open to all residents.

Yes. Complimentary Wi-Fi is included in every unit. See the Wi-Fi speed question under Operations & Services for current speeds.

Yes. Facility improvements are underway and expected to wrap by the end of May 2026. Any work happens on weekdays between 8 AM and 5 PM. Amenities remain open, and we do our best to keep noise away from occupied buildings.

Yes. Residents may bring approved house-trained pets under 50 lbs, with a one-time $500 non-refundable cleaning fee at move-in plus $25 per month per pet.

Service animals are always welcome at no fee. Please mention service animals when you apply.

Yes. Pets are capped at 50 lbs, and some breed restrictions apply. Call the leasing office at (928) 332-3474 for the full breed and weight policy.

Yes. Approved pets require a one-time $500 non-refundable cleaning fee at move-in plus $25 per month per pet.

There are no designated pet areas on property, and pets are not permitted inside the Recreation Center.

Yes. The property has two playgrounds, a family lounge, a giant outdoor chess set, cornhole, horseshoes, a bocce court, fire pits, and BBQ grills. The game room has billiards and ping pong. The indoor pool is heated and open year-round.

Around town, families have easy access to the White Mountain Nature Center, Fort Apache Historic Park, hiking on the Railroad Grade Trail, fishing at more than 20 lakes within 45 minutes, and Sunrise Ski Area in winter.

Leases are flexible. Standard term options are 3, 6, 12, and 24 months. To schedule a tour or apply, visit the long-term page or call (928) 332-3474.

All long-term units are fully furnished, with beds, a couch, a dining set, a TV with Roku, and a stocked kitchen. Every unit includes a private patio or balcony, individual heating and AC, free Wi-Fi, and full access to every resort amenity at no additional cost.

Utilities are billed separately to the tenant. See the utilities question below.

Yes. All long-term units are fully furnished.

No. Utilities are billed separately to the tenant.

Yes. Renter's insurance is required with a minimum coverage of $100,000.

Applicants must complete an application and screening process and provide proof of income (approximately 3x the monthly rent). Upon approval, a security deposit and move-in costs are required before the lease starts.

Security deposits typically range from 1 to 1.5 times one month of rent, depending on unit type and lease length. Contact the leasing office for a specific quote.

Availability changes week to week. Some floor plans are open immediately; popular layouts may carry a 1 to 3 month waitlist during peak seasons. Call (928) 332-3474 to check live openings and add your name to the priority list.

Yes. Long-term residents sign a standard Arizona residential lease and receive a real physical mailing address at the resort. You can use it for mail delivery, employment and tax records, voter registration, and other documentation that requires a permanent address. The lease is a binding agreement under Arizona residential landlord-tenant law.

You have access to more than 200 miles of trails for hiking and mountain biking, including the 21-mile Railroad Grade Trail built on the old Apache Railway rail bed. Within a 30 to 60 minute drive there is Sunrise Ski Area, 20-plus fishing lakes and streams (trout, bass, and trophy walleye), golf at Pinetop Lakes Golf & Country Club, horseback riding at Pinetop Lakes Stables, and scenic drives to the Mogollon Rim.

The Things to Do page has specific trails, lakes, and recommended day trips.

About 35 minutes by car. Sunrise Park Resort is Arizona's largest ski area, with 65 runs across three mountains, a tubing hill, and a ski school for kids and adults. In winter it is the main reason many residents picked this property.

Show Low Regional Airport (SOW) is about 13 miles and a 20 minute drive from the property, with limited regional service. For residents flying out or expecting visitors, most use Phoenix Sky Harbor International Airport (PHX), which is about 189 miles and a 3.5 hour drive south.

Roundhouse sits at 7,200 feet in Arizona's White Mountains. If you are moving up from a lower elevation (Phoenix, for example, is around 1,100 feet), you may feel mild effects for the first day or two. Shortness of breath on stairs, a light headache. Most people adjust within 24 to 48 hours.

Drink a lot of water and ease up on alcohol the first evening. Eating normal meals helps your body adjust. If you are hiking high-elevation trails, take it slower than you would at home.

Yes. Grocery stores and restaurants are a short drive from the property in Pinetop-Lakeside and Show Low. We also keep vending machines with select essentials on-site for quick grabs.

Most attractions are within a 30 to 45 minute drive, depending on your destination. See the Things to Do page for specific drive times to lakes, trails, and Sunrise Ski Area.

Yes. Cell service is available on property, though signal strength may vary by carrier. Wi-Fi calling is a reliable backup since free Wi-Fi is included in every unit.

Yes. We have a contracted snow removal service to maintain safe conditions throughout the winter season.

Yes. Free Wi-Fi is included with every lease. Fiber internet is being installed across the property in May 2026, which will bump speeds up substantially. For current speed at your unit, call the leasing office at (928) 332-3474.

No. Residents handle their own housekeeping. On-site washers and dryers are available 24/7 for sheets, towels, and clothes. Laundry supplies are sold from on-site vending machines. Select floor plans also include in-unit washer and dryer hookups.

Yes. On-site laundry is open 24 hours a day and has 4 washers and 4 dryers. Pricing is $2.75 per wash and $2.75 per dry. Laundry supplies are available from on-site vending machines. Select long-term floor plans also include in-unit washer and dryer hookups.

EV charging is currently being evaluated, with a target completion date of June 30, 2026 (pending federal tax credit deadline alignment). For the latest status and expected availability, call (928) 332-3474.

Stop by the front office inside the Recreation Center. We'll get you keys, codes, and the property tour. If you're arriving after office hours, call ahead and we'll arrange a door code so you can head straight to your unit.

Every unit has a secure door code. Residents receive their code at move-in and can manage it through the leasing office at any time.

Call the leasing office at (928) 332-3474 during business hours. We have on-site maintenance. Someone who actually shows up, not a 1-800 number.

Yes. Parking is free for all residents.

Each unit includes one assigned parking space. Additional spaces are first come, first served.

Oversized vehicles or trailers may be accommodated with prior approval, based on availability. Call the front desk before you arrive so we can confirm space.

Yes. Snow-season parking guidelines are provided to residents each fall and posted on property, so plows can clear the lot safely.

Quiet hours are observed daily from 10:00 PM to 8:00 AM, Arizona time.

Smoking is not permitted inside any units. A designated outdoor smoking area is available on property.

Residents are responsible for damage to the unit or community property beyond normal wear and tear. Damages may be deducted from the security deposit or billed under the lease. If something breaks or gets damaged, call the leasing office right away so we can sort it out together.

Weather conditions are outside our control. Residents should keep an eye on local forecasts in winter when mountain weather can shift quickly. Renter's insurance (required under your lease) provides coverage for personal property in most weather-related events.

Our team will work with the local utility provider to restore service as quickly as possible. Power outages are outside our control.

No. We do not currently offer backup internet or generator service.