Frequently Asked Questions

Roundhouse sits on six acres with 63 units across 10 buildings. On-site amenities include a heated indoor pool, a year-round heated hot tub, a fitness center, a game room with billiards and ping pong, an indoor basketball court (shared with pickleball), a racquetball court, an outdoor bocce court, horseshoes, cornhole, a giant outdoor chess set, two playgrounds, multiple fire pits, and BBQ grills.

Every unit has a full kitchen with cookware, a private patio or balcony, a fireplace, air conditioning, a flatscreen TV, and free Wi-Fi. The Lodge has a stone fireplace common area. On-site laundry (4 washers, 4 dryers) is available around the clock.

Facility improvements are wrapping up through the end of May 2026. See the construction question below for details.

The "& Spa" in our name refers to our large heated hot tub, which runs year-round and is included with every stay. We do not currently operate traditional spa services like massage, facials, or treatments on property.

Yes. The indoor pool is heated and open year-round. The hot tub is heated too.

Yes. The fitness center has cardio equipment (treadmills and ellipticals) under vaulted beam ceilings and is open during front desk hours. Guests must be 16 or older to use it.

Every short-term unit comes with a full kitchen (stovetop, oven, full-size fridge, microwave, coffee maker, cookware, and dishes), a private patio or balcony, a fireplace, a flatscreen TV, air conditioning, and free Wi-Fi. Linens, towels, and basic toiletries are provided. Access to all resort amenities is included with your stay.

Long-term rental inclusions vary by unit and lease. Some long-term units are furnished, some are unfurnished. Contact the leasing office for a detailed breakdown by floor plan.

Yes. Facility improvements are underway and expected to wrap by the end of May 2026. Any work happens on weekdays between 8 AM and 5 PM. Guest-facing amenities remain open, and we do our best to keep noise away from occupied buildings.

Yes, every unit is air-conditioned. At 7,200 feet, nights stay cool most of the year, so AC is mainly used on warm summer days.

Pets are welcome with advance approval. Long-term tenants can bring house-trained pets under 50 lbs. The pet fee is agreed at lease signing based on pet specifics. Short-term guests should call the front desk at (928) 332-3474 before booking to confirm pet approval for their specific unit and dates.

Service animals are always welcome and are not subject to a pet fee. Please mention service animals at the time of booking.

Yes. The property has two playgrounds, a family lounge, a giant outdoor chess set, cornhole, horseshoes, a bocce court, fire pits, and BBQ grills. The game room has billiards and ping pong. The indoor pool is heated and open year-round. Many families have been coming here across multiple generations.

Outside the resort, families have easy access to the White Mountain Nature Center, Fort Apache Historic Park, hiking on the Railroad Grade Trail, fishing at more than 20 lakes within 45 minutes, and Sunrise Ski Area in winter.

We regularly host group stays across multiple units and have outdoor gathering areas that work for informal events (fire pits, BBQ patio, bocce court, lodge common area). A dedicated indoor event space at our Depot building is under evaluation. For group block inquiries, family reunions, or corporate retreats, call (928) 332-3474.

Check-in is 3:00 PM. Check-out is 11:00 AM, Arizona time. Early check-in and late check-out are subject to availability. Ask the front desk when you arrive or message us ahead of your stay.

Cancel 30 or more days before check-in for a 50 percent refund of the nightly rate including fees. Within 30 days of check-in, or for early departures after arrival, the full rate is charged. If you're booking months ahead, travel insurance is worth it.

Minimum stays vary by unit and season. Off-season stays are typically 2 to 3 nights. Major holidays and peak summer or ski weeks carry longer minimums. Exact minimums show at checkout when you pick your dates.

Rates change by unit type, season, and booking window. The most accurate pricing is on our short-term booking page at roundhouseresortandspa.com/short-term. For direct booking questions or multi-unit pricing, call (928) 332-3474.

Seasonal packages are in development, including Ski & Stay, Fishing Retreat, and Family Mountain Getaway. Bookable packages are listed on the short-term booking page as they go live. For details on a package not yet shown online, call (928) 332-3474.

Leases are flexible. Standard term options are 3, 6, 12, and 24 months. To schedule a tour or apply, visit the long-term page or call (928) 332-3474.

Long-term units include a full kitchen, a private patio or balcony, a fireplace, free Wi-Fi, and full access to every resort amenity at no additional cost. Some units are furnished, some are unfurnished. Furnished units come with beds, a couch, a dining set, a TV, and a stocked kitchen.

Utility, internet, cable, and furniture inclusions vary by unit and lease. Contact the leasing office for a "what's included" breakdown for the specific floor plan you're considering.

Security deposits typically range from 1 to 1.5 times one month of rent, depending on unit type and lease length. Contact the leasing office for a specific quote.

Availability changes week to week. Some floor plans are open immediately; popular layouts may carry a 1 to 3 month waitlist during peak seasons. Call (928) 332-3474 to check live openings and add your name to the priority list.

Yes. Long-term residents sign a standard Arizona residential lease and receive a real physical mailing address at the resort. You can use it for mail delivery, employment and tax records, voter registration, and other documentation that requires a permanent address. The lease is a binding agreement under Arizona residential landlord-tenant law.

You have access to more than 200 miles of trails for hiking and mountain biking, including the 21-mile Railroad Grade Trail built on the old Apache Railway rail bed. Within a 30 to 60 minute drive there is Sunrise Ski Area, 20-plus fishing lakes and streams (trout, bass, and trophy walleye), golf at Pinetop Lakes Golf & Country Club, horseback riding at Pinetop Lakes Stables, and scenic drives to the Mogollon Rim.

The Things to Do page has specific trails, lakes, and recommended day trips.

About 35 minutes by car. Sunrise Park Resort is Arizona's largest ski area, with 65 runs across three mountains, a tubing hill, and a ski school for kids and adults. In winter it is the main reason many guests book a mountain stay.

Show Low Regional Airport (SOW) is about 13 miles and a 20 minute drive from the resort, with limited regional service. Most guests fly into Phoenix Sky Harbor International Airport (PHX), which is about 189 miles and a 3.5 hour drive south.

The resort sits at 7,200 feet in Arizona's White Mountains. If you are coming from a lower elevation (Phoenix, for example, is around 1,100 feet), you may feel mild effects on the first day, like shortness of breath on stairs or a light headache. Most guests adjust within 24 hours.

Drink a lot of water and ease up on alcohol the first evening. Eating normal meals helps your body adjust. If you are hiking high-elevation trails, take it slower than you would at home.

Yes. Free Wi-Fi is included in every short-term booking and long-term lease. A fiber upgrade is planned for summer 2026 that will be noticeably faster across the property. For current speed details at your unit, call the front desk at (928) 332-3474.

Yes. On-site laundry is open 24 hours a day and has 4 washers and 4 dryers. Select long-term floor plans also include in-unit washer and dryer hookups. For current coin and card pricing, call the front desk at (928) 332-3474.

EV charging is currently being evaluated, with a target completion date of June 30, 2026 (pending federal tax credit deadline alignment). For the latest status and expected availability, call (928) 332-3474.