Privacy Policy

Roundhouse Resort & Spa ("we," "us," or "our") operates the website roundhouseresortandspa.com. This page explains how we collect, use, and protect your information when you visit our website or stay at our property.

Information We Collect

Information You Provide

When you book a stay, request information, or contact us, we may collect:

• Name and contact information (email, phone number, mailing address)
• Payment information (credit card details processed through secure third-party services)
• Booking details (dates, unit preferences, number of guests)
• Communications you send us (inquiries, feedback, special requests)

Information Collected Automatically

When you visit our website, we may automatically collect:

• Browser type and version
• Device information
• IP address
• Pages visited and time spent on our site
• Referring website

How We Use Your Information

We use the information we collect to:

• Process and confirm your reservations
• Communicate with you about your stay
• Send booking confirmations and check-in instructions
• Respond to your inquiries and requests
• Improve our website and services
• Send promotional emails (only if you've opted in)
• Comply with legal obligations

Third-Party Services

We use the following third-party services that may collect information:

• Guesty: For short-term vacation rental bookings and reservations
• RENTCafe (Yardi): For long-term rental applications and inquiries
• Google Analytics: To understand how visitors use our website
• Payment processors: To securely process credit card transactions
• Twilio: To deliver SMS and voice communications for operational notifications

Each of these services has its own privacy policy governing their use of your data.

SMS and Text Messaging

Roundhouse Resort & Spa uses SMS text messaging to send operational notifications (such as missed-call alerts to staff), booking confirmations, check-in instructions, and service updates to guests who have provided their phone number and opted in to receive messages.

Consent and Opt-In

You consent to receive text messages from Roundhouse Resort & Spa when you voluntarily provide your mobile phone number through our website forms, reservation system, or in person at our property. Staff members opt in to receive operational notifications through our employment onboarding process.

Message Frequency and Charges

Message frequency varies based on your activity and the type of notification. Message and data rates may apply. Standard carrier charges from your mobile provider may apply to messages sent or received.

Opting Out

You may opt out of receiving SMS messages at any time by replying STOP to any message. For help, reply HELP or contact us using the information below. After you opt out, you will receive one confirmation message and then no further messages, except as required to respond to transactional requests you initiate.

Mobile Information Sharing

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors supporting our services (such as Twilio, our SMS delivery provider) is permitted solely to deliver the messages you have consented to receive. All other use categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Carrier Disclaimer

Mobile carriers are not liable for delayed or undelivered messages. We are not responsible for any fees charged by your mobile carrier.

Cookies

Our website may use cookies (small text files stored on your device) to:

• Remember your preferences
• Understand how you use our site
• Improve your browsing experience

You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

How We Protect Your Information

We take reasonable measures to protect your personal information, including:

• Using secure (HTTPS) connections for our website
• Processing payments through PCI-compliant third-party services
• Limiting access to personal information to staff who need it
• Retaining data only as long as necessary for business or legal purposes

No method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications

To exercise any of these rights, contact us using the information below.

Children's Privacy

Our website is not directed at children under 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us so we can delete it.

Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this privacy policy or how we handle your information: